Tenant Guide

  1. Referencing procedure
  2. Holding deposit
  3. Administration/Reference/Applications
  4. Tenancy agreement
  5. Payment
  6. Managed properties
  7. Rental payment
  8. Notice to end a tenancy
  9. Inventory / looking after the property
  10. Deposit returns
  11. Tenants obligations
  12. Property inspection
  13. Council tax & utilities

Referencing procedure

As soon as a suitable property has been found, you will need to complete reference application forms. We utilise the services of a credit-referencing agency to take up the following references, here is an example of just a few of the references sought:

  • Confirmation of employment, salary confirmation.
  • Personal & Photographic identification (passport or driving licence).
  • Previous landlord references.
  • Students (Guarantor or proof or funding).
  • Self-Employed (Accountants references, trading details etc).

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Holding deposit

A holding deposit of 1 weeks rent (not subject to VAT) will be required in order to secure the property. There is no adminstration fee (below).
This is in order to reserve the property and remove it from our availability list. The holding deposit will be deducted from the first months rent due, should the tenant withdraw from the proposed letting, through no fault of the landlord or the agent, all or a proportion of the 'Holding Deposit' will be retained in order to cover any reasonable costs (which will be outlined in full written confirmation). None of the holding deposit will be retained should the tenant's withdrawal be due to a breach of the proposed letting agreement by the landlord or managing agent.

The holding deposit shows good faith on the part of a prospective tenant enabling the landlord to take further action in the confident knowledge that the applicant is serious and fully committed to the property:

For example:

  • Cancel any advertising for the letting
  • Tell other applicants that the tenancy has been taken subject to satisfactory references
  • Prepare a letting agreement
  • Take up references
  • Carry out credit checks (some landlords make a charge for providing reference. We do not charge administration fee)

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Administration/ Reference/Applications

As of 1 June 2019 administration/reference fees are no longer chargeable. prior to the start of the application process once the offer has been verbally agreed and holding deposit paid we will secure the property for you subject to satisfactory references being received on behalf of all applicable tenants within 7 working days.

We no longer charge fees for for set up of the tenancy documentation, referencing, Inventory, placing funds into deposit scheme, check-in, check-out or utility change over.

Should a guarantor be required then further documents will be required


It is imperative that you disclose all relevant facts that may adversely affect your reference outcome, prior to entering into the above. It may save you money.

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Tenancy agreement

Both the landlord and tenant/s will be required to sign a tenancy agreement prior to the tenancy commencing, the agreement outlines both tenant and landlord obligations.

Generally, most tenancies run for a period of six months, we will contact you at the end of the tenancy to see whether you wish to renew your agreement for a further period and will liaise with the landlord to organise the documentation. It is important you note that the agreement is made between landlord and tenant, we act for the landlord only.

By legal requirement we will issue you with a sample template agreement which we ask you read very carefully, should any questions arise regarding this legal document we advise you to seek independent legal advice.

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Once a moving date has been agreed and references have all been approved by the landlord, the tenancy agreement will need to be signed by all parties and the initial monies in full will become due less any holding deposit previously paid:

This is made up of the following:

  • Deposit normally equal to five weeks rent. Your deposit will be lodged in an approved tenancy deposit scheme.
  • The first months rent in advance. (rent is worked out on a per calendar month basis).

The above monies need to be in a cleared form before the tenancy is able to commence, payment by means of either a bankers draft, cash or paid directly into our client bank account and showing as cleared.

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Managed Properties

We do get instructed to fully manage some of our landlords properties, if this is the case, with your tenancy we will inform you prior to your tenancy commencing. If we are managing then any faults with appliances or problems within the property will need to be reported to us and we will deal with the problem as quickly and efficiently as possible. Failure to report an ongoing problem may turn the onus onto you; please report any problems you feel need attention.

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Rental payment

This is one of the tenants biggest responsibilities as part of your tenancy agreement, you agree to pay your rent on time each month. Defaulting in rental payments could damage your deposit and future tenancies.

Rental payments are made by standing order from the tenants bank account to the landlords bank account, with the exception of managed properties whereby the rental payment is made to us.

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Notice to end a tenancy

To terminate your tenancy subject to term, you will normally be required to give us at least one month notice in writing of your intention to leave, unless otherwise specified in your specific tenancy agreement.


The responsibility for your belongings are down to you, you must ensure you have adequate contents insurance, the landlord accepts no responsibility and cannot be held responsible for any loss or damage to tenants possessions.

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Inventory & looking after the property

An inventory and check-in report protects both the landlord and tenants. We will keep a record of the description of the condition and contents of a property at the start of a tenancy.

The condition of the property and its contents at the end of the tenancy is then compared back to this report in the form of a check-out report. The inventory will also provide evidence on whether any damage that has arisen during the tenancy is attributable to the tenants, to fair wear and tear or to the landlord as required maintenance.

It is in a landlords interest to ensure that inventories are prepared for properties that they own. In the worst case scenario, should you end up in court, the judge will tend to look more favourably on an impartial, unbiased inventory prepared by a third party unconnected to either the landlord or the tenants. Inventories prepared by landlords could be viewed as biased and one-sided.

Normally an inventory of the property condition, furniture and fittings and effects will be prepared by the agent, prior to the tenancy commencing. The inventory is checked and agreed between the tenant and the agent/landlord at the tenancy commencement.

Looking after the property: Ultimately it is the tenants responsibility to look after the home on a day to day basis. This means ensuring there is no damage to the furnishings if the property came furnished, reporting any repairs to the landlord or managing agent, changing light bulbs if required and checking smoke alarms are working. Additional responsibilities include correctly disposing of rubbish and keeping to the terms of the agreement in regards to smoking, pets, parking and keeping the garden tidy.

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Deposit Returns

When your tenancy ends, an inspection of the property will be carried out, either by the landlord or an independent inventory clerk instructed by the landlord.

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Tenants obligations

The responsibility for the property lies with the tenant during the period of tenancy, always ensure that the property is fully secured and that during the winter months steps are taken to prevent freezing of the water and heating system.

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Property Inspection

If we are instructed as managing agents for your property, we will carry out quarterly inspections to assess the condition of the property and that everything is being kept in a satisfactory condition. We will always arrange this with you at a mutually convenient time.

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Council Tax & Utilities

Unless otherwise stated, it is the tenants responsibility to pay the bills, this includes, gas, electricity, water, council tax, TV license and may need to pay for a phone line and internet/TV packages if required. It is also important that a tenant checks their tenancy agreement to ensure they do not have to pay any additional charges such as community charges. Students, who may be exempt from the payment of council tax, are responsible for informing the Local Authority of this.


Telephone: 01582 72 92 92 - Monday to Friday 10.00 - 18.00 Saturday 10.00 - 16.00

Email: info@clickthatproperty.com

Out of Hours: Email us or in the event of an emergency call the emergency mobile number provided.

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